Thank you for considering Lion Wholesale for your needs! Here are some key points to keep in mind to ensure a smooth and enjoyable shopping experience:

1. Product Selection:
We specialize in toys and educational materials suitable for Operation Christmas Child shoebox packers, non-profits, homeschooling families, and educational institutions. Our products are designed to be compact, cost-effective, and without excessive packaging.

2. Ordering Process:
You can browse our catalog online and place an order directly through our website. If you have any specific requests or need assistance, please don't hesitate to contact us.

3. Shipping Information:
We offer various shipping options, including special rates for bulk orders and non-profits. Detailed shipping information and rates can be found on our Shipping Information page.

4. Return and Refund Policy:
We stand by the quality of our products. If you’re not satisfied with your purchase, please review our return and refund policy on our Return Policy page.

5. Special Offers and Discounts:
We periodically offer promotions and discounts, especially for bulk purchases and for educational sectors. Be sure to sign up for our newsletter to stay updated on these opportunities. Learn more here.

6. Safety and Compliance:
All our childrens products meet safety standards and are certified for quality assurance. We are committed to supplying products that are not only fun but also safe for children.

7. Support and Customer Service:
Our customer service team is here to help! For any inquiries or support, visit our Contact Us page or call us directly at 1-833-541-3500.

Upon successful placement of your order, you will receive an immediate email confirmation. This confirmation will detail your order and acknowledge its receipt. Further, once your order has been dispatched, you will be provided with a shipment notification that includes the carrier information and a tracking number, enabling you to monitor the status of your delivery.

You are also invited to review all your order details by visiting Your Account on our website.

Should you require any additional information or assistance regarding your order, please do not hesitate to contact our customer service team. You can reach us via our toll-free number: 1-833-541-3500, or by emailing us directly at sales@lionwholesale.com.

You can quickly review wether or not your order is fulfilled or open by visiting Your Account on our website.

Should you require any additional information or assistance regarding your order, please do not hesitate to contact our customer service team. You can reach us via our toll-free number: 1-833-541-3500, or by emailing us directly at sales@lionwholesale.com.

Our goal is to ship orders within 24 hours of receiving them. Please call 1-833-541-3500 or email sales@lionwholesale.com or text 702-332-4387 or use the websites Chat feature to notify us as soon as you decide to cancel so we can avoid any unnecessary shipping charges. If it is a pre-order, and you are waiting for product to arrive, you can cancel prior to shipping. If the order has already shipped, we can arrange a return, however, you will incur shipping costs both directions. Product must be returned, complete, and in new, undamaged, re-sellable condition. We do not charge a restock fee.

Yes, however, you will incur the shipping charges both directions for the order originally placed and then returned, and for the new order going to you.

When you are ready to check out, the shipping charges will be included in the final price. Currently, any order over $150.00 will receive free freight.

At the bottom of the cart page, under the pay options, there is a box you can check that you are tax exempt. We will require the email address you are going to use to log in to your account, and a copy of your tax exempt certificate and it must be signed. Your company name should be included in the shipping information and it must match the name on the tax certificated. You can use your own shipping and billing address.